Client Dashboard

As a Travel or B2B client, you automatically get access to imageClient Dashboard, which let's you manage your payments, invoices, and all other transactions made through Flywire.

 

You can use Client Dashboard on its own or in combination with an integration. No matter if you're also using integrations, all payment information and any additional information collected through your portals are searchable and downloadable from your Client Dashboard.

  • Information about payments is downloadable in .csv format by default. If you should require a custom file format reach out to your Flywire contact who will be able to assist you with configuring this.

  • Information about disbursements ("disbursement files") can be downloaded from Dashboard and also be automatically distributed to an email address and/or an SFTP location. Should you wish to configure these settings please reach out to your Flywire contact.

    Disbursement files get automatically created when a disbursement is made to your nominated bank account. Disbursement files contain details of all the payments that make up that disbursement.

    A disbursement is a bundle of payments that Flywire transfers into a client's your bank account. Flywire doesn't transfer each payment individually, but bundles payments together and transfers them in one disbursement on a regular basis.

    Note if you are using refunds:

    Disbursements can also contain refunds if you are using the refund collection method netting.

    Netting refers to a method used to simplify transactions. By offsetting the value of multiple payments between you and Flywire into a single net amount, it reduces the number of individual transactions.

    Simplified example: You have to pay Flywire $200 because you have to refund money to your payers. At the same time, Flywire has to pay you $500 because you have new payments incoming. Instead of exchanging $200 and $500 separately, netting combines these amounts and you'll receive only $300 from Flywire while Flywire takes no money from you.

    Essentials about using netting as a refund collection method

    • Refunds will only be processed when Flywire has received enough funds from new payments to offset them against the pending refunds.

    • This means if the original recipient doesn't have a constant stream of new incoming payments, it can take a while before refunds are processed.

    • This refund collection method is not available by default, you need to set it up together with Flywire. Please contact the Solutions team if you want to use this method.