Payment Requests and Subscriptions: Emails to Your Payer

This page is only relevant if you are using the

Who sends the emails?

When using the API, you have the option to disable the automatic creation email via the sendCreateEmail parameter. This lets you deliver the link for Payment Requests and subscriptions to the payer yourself.

All other emails are sent automatically by Flywire and can't be disabled.

Which email address does Flywire use to send emails to?

Flywire sends the automatic emails to the payer's default email address.

The payer's default email address is the email address saved in the Flywire system.

Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form.

This means that the default email address in the Flywire system might be different from the one you have in your system.

How do I get the correct email address for sending the email?

Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form.

If you are handling emails yourself, you need to ensure you have the correct email address for the payer.

There are different ways to check if you have the correct email address for the payer:

With the Flywire API:

You can look it up by Getting Details about a Payment.
If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications.

Note for callbacks:

The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire.

Please reach out to your Flywire contact if you require payer information to be returned.

Emails for Payment Requests

Payment Request created
Payment Request edited
Payment Request cancelled

Subject: New Payment Request

Hi {payer name},

{client name} has issued a new payment request for you.

Your total amount due is: {amount}

Payment request due date: {due date}

Payment request expiration date: {expiration date}

Please follow this link to make the payment: {link}

Thank you!

Sent by?	Automatically sent by Flywire When using the API, you have the option to disable the automatic creation email via the sendCreateEmail parameter. This lets you deliver the link for Payment Requests and subscriptions to the payer yourself.
Sent to?	The payer's default email address (unless you disabled the email). What is the payers default email address? The payer's default email address is the email address saved in the Flywire system. Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form. This means that the default email address in the Flywire system might be different from the one you have in your system. How to check which email address Flywire is using With the Flywire API: You can look it up by Getting Details about a Payment. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications. Note for callbacks: The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire. Please reach out to your Flywire contact if you require payer information to be returned.
Description	An email informing the payer that there is a Payment Request for them and gives them the link for accessing the Payment Request.
Sent when?	Sent when a new Payment Request has been created.

Subject: Payment Request changed

Hi,

This is an automated email to inform you that {client name} has made a modification to your scheduled payment(s).

Click below to view the changes.

Link to view changes

Summary of Modifications:

Updated scheduled payment(s):

Previous Due Date: {date}.

Previous Amount to Pay: {amount}

New Due Date: {new date}

New Amount: {amount}

If you think this change was sent in error, please reach out to {client name} at {client email}.

Please note that {client name} uses Flywire as its payment processor.

Best regards,

The Flywire Team

Sent by?	Automatically sent by Flywire Cannot be disabled
Sent to?	The payer's default email address. What is the payers default email address? The payer's default email address is the email address saved in the Flywire system. Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form. This means that the default email address in the Flywire system might be different from the one you have in your system. How to check which email address Flywire is using With the Flywire API: You can look it up by Getting Details about a Payment. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications. Note for callbacks: The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire. Please reach out to your Flywire contact if you require payer information to be returned. There is no option to provide a different email address, the email is always sent to the payer's default email address.
Description	An email informing the payer that there was a change to a Payment Request.
Sent when?	Sent when a Payment Request has been edited.

Subject: Payment Request cancelled

Hi,

This is an automated email to inform you that {client name} has cancelled their issued payment request associated with the following order:

Cancelled scheduled payments:

Date: {date}

Amount to pay {amount}

Date: {date}

Amount to pay {amount}

Sender details:

{payer name}

Recipient details:

{client name}

There is no need to take further action on your side. If you think the cancellation was sent in error, please reach out to {client name} at {client email}.

Please note that {client name} uses Flywire as its payment processor.

Best regards,

The Flywire Team

Sent by?	Automatically sent by Flywire Cannot be disabled
Sent to?	The payer's default email address. What is the payers default email address? The payer's default email address is the email address saved in the Flywire system. Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form. This means that the default email address in the Flywire system might be different from the one you have in your system. How to check which email address Flywire is using With the Flywire API: You can look it up by Getting Details about a Payment. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications. Note for callbacks: The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire. Please reach out to your Flywire contact if you require payer information to be returned. If you are using the API, you have the option to provide a different email address for this email.
Description	An email informing the payer that the Payment Request was cancelled.
Sent when?	Sent when a Payment Request has been cancelled.

Emails for Subscriptions

Subscription created
Subscription edited
Subscription cancelled

Subject: New Subscription

Hi {payer name},

This is an automated email to inform you have a new subscription with {client name}.

You will be charged {amount} every {cadence}, starting {date}.

Please reach out to {client name} if you have any questions.

Manage Subscription: {link}

Best regards,

The Flywire Team

Sent by?	Automatically sent by Flywire When using the API, you have the option to disable the automatic creation email via the sendCreateEmail parameter. This lets you deliver the link for Payment Requests and subscriptions to the payer yourself.
Sent to?	The payer's default email address (unless you disabled the email). What is the payers default email address? The payer's default email address is the email address saved in the Flywire system. Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form. This means that the default email address in the Flywire system might be different from the one you have in your system. How to check which email address Flywire is using With the Flywire API: You can look it up by Getting Details about a Payment. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications. Note for callbacks: The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire. Please reach out to your Flywire contact if you require payer information to be returned.
Description	An email informing the payer that there is a new subscription for them and giving them the link to manage their subscription.
Sent when?	Sent when a new subscription has been created.

Subject: Subscription changed

Hi {payer name},

This is an automated email to inform you that {client name} has made a modification to your subscription.

Click below to view the changes.

Link to view changes

Summary of Modifications:

You will be charged {amount} every {cadence}, starting {date}.

This subscription will end on {date}.

If you think this change was sent in error, please reach out to {client name} at {client email}. You can also manage your subscription here.

Please note that {client name} uses Flywire as its payment processor.

Best regards,

The Flywire Team

Sent by?	Automatically sent by Flywire Cannot be disabled
Sent to?	The payer's default email address. What is the payers default email address? The payer's default email address is the email address saved in the Flywire system. Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form. This means that the default email address in the Flywire system might be different from the one you have in your system. How to check which email address Flywire is using With the Flywire API: You can look it up by Getting Details about a Payment. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications. Note for callbacks: The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire. Please reach out to your Flywire contact if you require payer information to be returned. There is no option to provide a different email address, the email is always sent to the payer's default email address.
Description	An email informing the payer that there was a change to a subscription.
Sent when?	Sent when a subscription has been edited.

Subject: Subscription cancelled

Hi {payer name},

This is an automated email to inform you that {client name} has cancelled the subscription associated with the following order:

Cancelled subscription:

Amount to pay {amount} every {cadence}

Sender details:

{payer details}

Recipient details:

{recipient details}

There is no need to take further action on your side. If you think the cancellation was sent in error, please reach out to {client name} at {client email}.

Please note that {client name} uses Flywire as its payment processor.

Best regards,

The Flywire Team

Sent by?	Automatically sent by Flywire Cannot be disabled
Sent to?	The payer's default email address. What is the payers default email address? The payer's default email address is the email address saved in the Flywire system. Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form. This means that the default email address in the Flywire system might be different from the one you have in your system. How to check which email address Flywire is using With the Flywire API: You can look it up by Getting Details about a Payment. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications. Note for callbacks: The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire. Please reach out to your Flywire contact if you require payer information to be returned. If you are using the API, you have the option to provide a different email address for this email.
Description	An email informing the payer that the subscription was cancelled.
Sent when?	Sent when a subscription has been cancelled.