Tokenization: Emails to Your Payer

How do I get the correct address for sending the emails?

Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form.

If you are handling emails yourself, you need to ensure you have the correct email address for the payer.

There are different ways to check if you have the correct email address for the payer:

With Elements :

You get the email address returned in the response after confirming a Checkout Session.
With the Flywire API:

You can look the email address up via the API by Getting Details about a Payment
If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications.

Note for callbacks:

The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire.

Please reach out to your Flywire contact if you require payer information to be returned.

Emails for Tokenization

Mandatory Emails

These emails are mandatory because of legal and compliance reasons (due to card scheme or direct debit scheme rules).

Delivery of PDF mandate
Initial sign up
Payment pre-notification
Charge successful
Charge failed

Subject: Your {direct_debit_schema) Mandate

Hi {name},

Please find attached a copy of your {direct_debit_schema) PDF mandate.

Thank you!

Attachments: PDF mandate

Sent for payment method

Direct debit

Mandatory?

yes

Description

An email with the PDF mandate attached. It informs the payer that they have agreed to let Flywire charge their bank account according to the direct debit scheme.

Sent when?

For EFT Canada, you have to send this email yourself.

For SEPA, ACH, and BACS you don't have to manage this email. The email is automatically sent by Flywire (for SEPA and ACH) or Finastra (for BACS),

How to create the PDF mandate email for EFT Canada

The mandate PDF for EFT Canada is called PAD (Pre-Authorized Debit Agreement). It is a PDF that always has the same format and content, but you need to provide the current date.

Process for delivering the mandate (PAD) for EFT Canada:

Download the PAD PDF from Flywire.

You can download the Flywire PAD here: Download PAD PDF
Insert the correct date (when the payer agreed to EDT Canada direct debit) into the Flywire PAD PDF.
Send it to your payer as an email attachment. The email needs to contain the following information:
- Total number of scheduled payments
- Total payment amount
- First payment date
- Last payment date
- Flywire PAD (as an attachment)

Subject: Your recurring payments are active!

Hi {name},

You have successfully signed up for {number_of_payments} payments in the amount of {total_amount}.

Here is the summary of your recurring payments:

Total number of scheduled payments: {number_of_payments}
Total payment amount: {total_amount}
First payment date: {date}
Last payment date: {date}

In case there is a surcharge for the payment:

A surcharge of {surcharge_percentage} will be applied to each payment.

What’s next?

Your next payment is due on {date}.

Thank you!

Sent for payment method	Direct debit Card
Mandatory?	yes
Description	The email must include: Total number of scheduled payments Total payment amount First payment date Last payment date If there is a surcharge, you must include the percentage of the surcharge that will be applied to all payments.
Sent when?	Must be sent within 2 business days after the payer agreed to the recurring payments. You don't need to send this email for EFT Canada direct debit, since you already include this information in the "Delivery of mandate PDF" email.

Subject: Your next recurring payment is due soon

Hi {name},

Heads up!

In case there is no surcharge for the payment:

Your next recurring payment of {amount_in_your_billing_currency} will be charged on {date}.

In case there is a surcharge for the payment:

Your next recurring payment will be charged on {date}.

Payment amount:{amount_in_your_billing_currency}

Surcharge: {surcharge_percentage}

Total amount: {total_amount}

Thank you!

Sent for payment method	Direct debit Card
Mandatory?	yes
Description	The goal of this email is to guarantee that the payer is notified of the date and amount of the upcoming payment and be prepared to have those funds collected from their bank account. The email must include: The payment date The payment amount If there is a surcharge, you must include the initial payment amount, the percentage of the surcharge and the total amount to pay including the surcharge
Sent when?	For cards: You must sent the email 7 days before the payment will be charged. For direct debit: The email is sent 3 business days before the payment is charged. This email is only necessary for SEPA and BACS. The email is automatically sent by Flywire (for SEPA) or Finastra (for BACS),

Subject: You made a payment for your plan

Hi {name},

You have successfully made a payment in the amount of {amount}.

You have completed {number_of_payments_paid} recurring payments totaling {total_amount_paid}. You have {number_of_payments_left} recurring payments left.

What’s next?

Your next payment is scheduled for {next_payment_date}.

Thank you!

Attachments: Payment receipt

Sent for payment method	Direct debit Card
Mandatory?	yes
Description	An email informing the payer that a payment has been made. Ideally, it also informs the payer how many payments are left and how much has been paid so far in total. You can also send the payment receipt in this email as an attachment. Important: Receipts for USA payments Payments in the USA require delivering the receipt to the payer. If Flywire handles emails for you, Flywire will send the receipt automatically. If you are handling emails yourself, you need to ensure to send the receipt to your payer. You can use the endpoint for Getting a Payment Receipt to download the receipt that Flywire created for you.
Sent when?	Sent when a payment has been charged successfully.

Subject: Attention required: your recurring payment was unsuccessful

Hi {name},

We attempted to charge your card for your recurring payment, however, the transaction was unsuccessful.

What’s next?

We will try to charge again tomorrow. Please ensure to have sufficient funds.

Thank you!

Sent for payment method	Direct debit Card
Mandatory?	yes
Description	An email informing the payer of an unsuccessful charge and what the next steps are.
Sent when?	Sent when a payment charge failed, for example because of insufficient funds or an expired card.

Optional (but highly recommended) Emails

Plan cancelled by payer
Plan cancelled by you
Plan completed

Subject: Your future recurring payments have been cancelled

Hi {name},

Your recurring payments have been cancelled on {date}.

Thank you!

Sent for payment method	Direct debit Card
Mandatory?	optional (but highly recommended)
Description	An email informing the payer that they successfully cancelled their recurring payments.
Sent when?	Sent when a payer cancels their recurring payments.

Subject: Your recurring payments have been cancelled

Hi {name},

Your recurring payments have been cancelled due to {reason}. (for example unsuccessful attempts to charge the card).

Total amount paid: {total_amount_paid}

Remaining balance unpaid: {total_amount_left}

Thank you!

Sent for payment method	Direct Debit Cards
Mandatory?	optional (but highly recommended)
Description	An email informing the payer that you cancelled the recurring payments.
Sent when?	Sent when you cancelled the recurring payments.

Subject: Great news! Your recurring payments are complete

Hi {name},

Congratulations! All of your recurring payments are complete.

Here is the summary of your recurring payments:

Total Number of payments: {number_of_payments}

Total payment amount: {total_amount}

Thank you!

Sent for payment method	Direct debit Card
Mandatory?	optional (but highly recommended)
Description	An email informing the payer that all recurring payments for a plan have been completed.
Sent when?	Sent when the recurring payments are completed.