One Off Payments: Emails to Your Payer

For One Off Payments, you have a choice if you want to send the emails yourself or if Flywire sends the emails automatically for you.

How do I define who sends the emails?

When you are creating a Checkout Session for One Off Payments, the enable_email_notifications parameter defines who sends the emails.

With this parameter you can decide if you want to send the emails to your payer yourself or if you want Flywire to automatically send the emails for you:

• true: Flywire sends the emails for you

• false: You send the emails yourself

Default: false

Sending the Emails Yourself

How do I get the correct email address for sending the emails?

Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form.

If you are handling emails yourself, you need to ensure you have the correct email address for the payer.

There are different ways to check if you have the correct email address for the payer:

1. You get the email address returned in the response after confirming a Checkout Session.

2. You can look the email address up via the API by Getting Details about a Payment

3. If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications.

   Note for callbacks:

   The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire.

   Please contact the Solutions team if you require payer information to be returned.

Mandatory Emails

This email is mandatory because of legal and compliance reasons.

Payment completed

Subject: Payment completed!   Hi {name}, You have successfully completed the payment {payment_reference} in the amount of {amount}.     Thank you!   Attachments: Payment receipt

Sent for payment method Direct debit Card Bank transfer Mandatory? yes Description An email informing the payer that Flywire has received the funds. You can also send the payment receipt in this email as an attachment. Important: Receipts for USA payments Payments in the USA require delivering the receipt to the payer. If Flywire handles emails for you, Flywire will send the receipt automatically. If you are handling emails yourself, you need to ensure to send the receipt to your payer. You can use the endpoint for Getting a Payment Receipt to download the receipt that Flywire created for you. Sent when? You need to send this to your payer after Flywire received the money from the payer. You'll know that this has happened when the payment is in status Guaranteed, see Payment Status Notifications.

Optional (but highly recommended) Emails

Bank Transfer Instructions

Subject: Payment instructions for your bank transfer   Hi {name}, You have initiated a payment of {amount_in_recipient_currency} for the payment {payment_reference}. Please transfer {amount_in_payer_currency} to the designated account until {due_date}.   Payment instructions for the bank transfer: If you chose to let Flywire send emails for you (see How do I define who sends the emails?), Flywire will send this email containing a link to the payment instructions. If you are sending the email yourself, you can insert the payment instructions directly into the email. You can find the payment instructions for your payer in the payment details, see Getting Details about a Payment.   Thank you!

Sent for payment method Bank transfer Mandatory? optional Description This is an optional email for your payer to send them the payment instructions for their bank transfer after the payment is Initiated. It is highly recommended to send your payer this email so they can look up the instructions how to make the payment via bank transfer. Sent when? This email is sent after a payment is Initiated, see Payment Status Notifications.