One Off Payments: Emails to Your Payer

For One Off Payments, you have a choice if you want to send the emails yourself or if Flywire sends the emails automatically for you.

How do I define who sends the emails?

When you are creating a Checkout Session for One Off Payments, the enable_email_notifications parameter defines who sends the emails.

With this parameter you can decide if you want to send the emails to your payer yourself or if you want Flywire to automatically send the emails for you:

• true: Flywire sends the emails for you

• false: You send the emails yourself

Default: false

Refer to One Off Payments: Emails to Your Payer for which emails need to be send for One Off Payments.

Sending the Emails Yourself

How do I get the correct email address for sending the emails?

You'll receive the payer's email address in the postMessage of the event listener, see The postMessage of the Event Listener for more details.

Mandatory Emails

This email is mandatory because of legal and compliance reasons.

Payment guaranteed

Subject: Payment completed!   Hi {name}, You have successfully completed the payment {payment_reference} in the amount of {amount}.   Thank you!

Sent for payment method Direct Debit Cards Mandatory? yes Description An email informing the payer that Flywire has received the funds. Sent when? You need to send this to your payer after Flywire received the money from the payer. You'll know that this has happened when the payment is in status Guaranteed, see Payment Status Notifications.

Optional (but highly recommended) Emails

Payment initiated

Subject: Payment initiated   Hi {name}, You have initiated a payment of {amount_in_recipient_currency} for the payment {payment_reference}. Please transfer {amount_in_payer_currency} to the designated account until {due_date}.   Payment instructions for the bank transfer: If you chose to let Flywire send emails for you (see How do I define who sends the emails?), Flywire will send this email containing a link to the payment instructions. If you are sending the email yourself, you can insert the payment instructions directly into the email. You can find the payment instructions for your payer in the payment details, see Getting Details about a Payment.   Thank you!

Sent for payment method Bank Transfer Mandatory? optional Description This is an optional email for your payer to send them the payment instructions for their bank transfer after the payment is initiated. It is highly recommended to send your payer this email so they can look up the instructions how to make the payment via bank transfer. Sent when? This email is sent after a payment is Initiated, see Payment Status Notifications.