Pre-Authorization Payments: Emails to Your Payer

How do I get the correct email address for sending the emails?

You'll receive the payer's email address in the postMessage of the Event Listener.

Make sure you use the email address you got via the postMessage for the emails to your payer. Even if you already have an email address in your system, your payer might have updated the email address in the UI Form.

Mandatory Emails

This email is mandatory because of legal and compliance reasons.

Payment guaranteed

Note that for Pre-Authorization Payments the payment stays in

Initiated until the funds are captured.
The email has to be sent after the funds are captured and the payment is processed into

Guaranteed.

Subject: Payment completed!

Hi {name},

You have successfully completed the payment {payment_reference} in the amount of {amount}.

Thank you!

Sent for payment method	Direct Debit Cards
Mandatory?	yes
Description	An email informing the payer that Flywire has received the funds.
Sent when?	You need to send this to your payer after Flywire received the money from the payer. You'll know that this has happened when the payment is in status Guaranteed, see Payment Status Notifications.