Pre-Authorization Payments: Emails to Your Payer

How do I get the correct email address for sending the emails?

Even if you pre-filled the payer information with an email address, your payer might have changed it when filling out the form.

If you are handling emails yourself, you need to ensure you have the correct email address for the payer.

There are different ways to check if you have the correct email address for the payer:

You get the email address returned in the response after confirming a Checkout Session.
You can look the email address up via the API by Getting Details about a Payment
If you are using callbacks, you can also find the email address in the callbacks for the payment, see Payment Status Notifications.

Note for callbacks:

The payer information is not automatically included. Returning payer information is disabled by default and needs to be enabled by Flywire.

Please contact the Solutions team if you require payer information to be returned.

This email is mandatory because of legal and compliance reasons.

Note that for Pre-Authorization Payments the payment stays in

Initiated until the funds are captured.
The email has to be sent after the funds are captured and the payment is processed into

Guaranteed.

Subject: Payment completed!

Hi {name},

You have successfully completed the payment {payment_reference} in the amount of {amount}.

Thank you!

Attachments: Payment receipt

Sent for payment method	Direct debit Card Bank transfer
Mandatory?	yes
Description	An email informing the payer that Flywire has received the funds. You can also send the payment receipt in this email as an attachment. Important: Receipts for USA payments Payments in the USA require delivering the receipt to the payer. If Flywire handles emails for you, Flywire will send the receipt automatically. If you are handling emails yourself, you need to ensure to send the receipt to your payer. You can use the endpoint for Getting a Payment Receipt to download the receipt that Flywire created for you.
Sent when?	You need to send this to your payer after Flywire received the money from the payer. You'll know that this has happened when the payment is in status Guaranteed, see Payment Status Notifications.